Q2. Hewlett-Packard decides to move toward a more centralized structure. This is an
example of which function in the management process?
a. planning
b. leading
c. organizing
d. controlling
e. monitoring
Q4. When a sales manager compares actual sales to the quarterly sales quota, she is
performing the controlling function of management.
a. True
b. False
Q18. Which of the following best describes authority?
a. the power to make the decisions necessary to complete a task
b. the liability of subordinates for accomplishing tasks assigned by managers
c. the number of people supervised by one manager
d. the ability to take on new responsibility
e. the duty to perform an assigned task
Q39. The sales department relies on the engineering department to send samples and
quotes to prospective customers on a timely basis; the sales department may be considered
the engineering department’s internal customer.
a. True
b. False
