Because of an alarming drop in the earnings of Microminds Ltd., Roger, the principal contract negotiator
and president of the software development company, called a meeting to discuss productivity and
customer satisfaction. At the meeting were Michael, troubleshooter, who helped customers over the phone
who needed guidance in using the company’s software; Ralph, receptionist and purchaser of the office
supplies for the company; Keith and Jason, salesmen, hired on a commission basis, i.e., not as employees
but as independent contractors; Mr. Toman, purchasing agent for the Vancouver School Board, an
important customer; and Mr. Rice, purchasing agent for Matol Toys Ltd., also a customer. Which of these is
an agent?
