devry gscm206 week 3 case study latest 2015 december

Case Study

Select one of the following cases.

Quality at Ritz-Carlton Hotel Company (p. 232 and Pearson Video Library)
Green Manufacturing and Sustainability at Frito-Lay (p. 202 and Pearson Video Library)

Case Study 1 Questions

In what ways could the Ritz-Carlton monitor its success in achieving quality?
Why might it cost the Ritz-Carlton less to do things right the first time?
What are some nonfinancial measures of customer satisfaction that might be used by the Ritz-Carlton?
How could control charts, Pareto diagrams, and cause-and-effect diagrams be used to identify quality problems at a hotel?
Many companies say that their goal is to provide quality products and services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?

Case Study 2 Questions

What are the sources of pressure on a firm such as Frito-Lay to reduce its environmental footprint?
Identify the specific techniques that Frito-Lay is using to become a green manufacturer.
Select another company and compare its green policies to those of Frito-Lay.

Each Case Study paper is to consist of the following components:

Title page and two written pages with no more than 500 words.
Answers to individual questions (as assigned) Each assignment will have specific questions you need to address. You should create a subheaded section for each one.
References/Appendix (if required) These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page, you should include them in an appendix.

Weekly Case Paper Grading Rubric

Category	Points	%	Description
Content	24	80%	Required questions are answered in an accurate and appropriate manner. Adequate support is given for recommendations. Calculations (where required) are performed correctly
Grammar and Spelling	3	10%	Paper is well written and reflects college level writing. Rules of grammar, usage, and punctuation are followed and spelling is correct. Sentences are written in a complete, concise manner, and sentence transitions maintain the flow of thought throughout the paper.
Formatting and APA Usage	3	10%	Paper includes the components required for the assignment: title page, answers to questions, references or appendix (where appropriate). APA format is followed throughout the paper.
Total	30	100%