Just question/answer format. Showing strong knowledge about the topic, 2 to 3 sentences per question.
- What do we mean by the term “Pygmalion Effect?” How do leaders play Pygmalion roles?
- Relate positive organizational psychology to high expectations for performers.
- Explain why providing regular feedback is so important to motivation and performance. What is the “right climate” for feedback?
- Why should a leader personalize recognition?
- Informal recognition can be very effective. Read about the “Big Fish” award on page 291 of your textbook. Think about your own place of work, an organization where you are a member or perhaps your family environment. What might you do to provide an effective, informal and creative recognition system? Justify your decision.
- Explain the importance of using the simple words “please and thank you” in informal recognition.
Chapter 11
- “Human beings are social animals.” How might leaders take advantage of this norm to build organizational success?
- Leadership is a relationship. In one paragraph, briefly discuss these two leadership concepts: Get personally involved and Show you care.

