CHAPTER 5

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Introduction
Your résumé and cover letter got the
attention of the potential employer.
Your job interview will get you the job.

continued
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CHAPTER 5

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Introduction
By preparing, getting organized, and
learning verbal and nonverbal
communication skills, you will stand out
from the crowd.
You can turn an interview into a job
offer.
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The Importance and
Purpose of the Interview
A successful interview can help you
command a higher salary, create higher
expectations, and determine how well
you will fit into the organization.
continued
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The Importance and
Purpose of the Interview
The interviewer wants to determine if
you have the skills for the job and figure
out what kind of person you are.

continued
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The Importance and
Purpose of the Interview
An equally important purpose of the
interview is to determine if the job is
right for you.

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Step 1. Research
Research the Company

Research companies before your
interview.
You can’t ask good questions or give
good answers if you don’t have the
necessary information.
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Step 1. Research
Research the Company
People at
the company
The company’s
Web site
The Library
The chamber
of commerce

Annual reports

Sources
Of
Information

Catalogs, flyers,
newsletters
Business
Periodicals Index
Standard and
Poor’s
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Step 1. Research
Research the Company
Company name

Sales

Job position

Profits

Plant size and location

Create a
Company
Profile

Concerns

Number of employees

Future plans

Products

Job description
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Step 1. Research
Research the Industry

Research the industry before your
interview.
Put your network to use and talk with
people in the field.
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Step 1. Research
Research Details
Time of interview

Directions

Place of interview

Length of interview

Parking

Details

Material needed

People present

List of possible questions

Phone numbers

Questions to ask
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Step 1. Research
Research Details
Several copies of
your résumé

A pad of paper and
two good pens

Briefcase
Contents
Research on the
company

Reference letters

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Step 1. Research
Research Yourself

Outline what you most want to stress in
the interview.
What life experiences did you have
that demonstrated positive qualities?

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Step 1. Research
Research Questions

Prepare questions that you think the
interviewer will ask based upon the job
description and your research about
the company.

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Step 1. Research
Research Questions
Decision-making and
problem-solving abilities

Work experience

Educational background
and training
Character and
personality traits

Question
Categories

Career goals

Teamwork

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Tell Me About Yourself
Ice breaker
Intended to get you talking
Don’t ramble.
Outline the main areas of your life
that are most relevant to the job.

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Why Do You Want to Leave
Your Current Job?
Standard answer: You are ready for
a new job, or you want to develop
your skills and use all your
capabilities.
Expand your answer to include your
present situation.
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What Kind of People Annoy
You Most?
Designed to determine if you are a
team player
Don’t reveal your personal life or
make a confession.
Focus on how you handle different
people, tension, or conflict.
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I See You Have Worked With Tom
Smith? Did You Enjoy This Experience?

Never criticize anyone during an
interview.

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How Have You Handled a Major
Disappointment in Your Life?
First tell the process and then give
an example.

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When Was the Last Time You
Worked on a Team Project?
Employers want self-starters who
are team players.
Answer should include knowledge of
other departments and how you
have produced results in a team.
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What Was the Worst Job You’ve
Ever Had?
The interviewer is trying to get a
sense of your values.
Assure the interviewer that even
part-time, low-level jobs have been
valuable.
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Describe a Difficult Problem You
Have Had to Solve
Focus on the process more than the
problem.
Describe your problem-solving and
critical thinking skills.

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How Do You Handle Stress?
Rather than react to stress, you work
to eliminate the causes of stress.
You plan to solve problems before
they become a crisis.

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Plan Ahead and Relax
Take these steps Stress Savers during your
so you can focus
interview:


Drive by the office the day before and arrive 15
minutes early.
Find out the name and pronunciation of the
interviewer by calling the receptionist.
Plan your wardrobe in advance with traditional
business attire.
continued
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CHAPTER 5

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Plan Ahead and Relax
Take these steps Stress Savers during your
so you can focus
interview:

Check the company’s Web site or local library for
background information.
Have 2–3 questions prepared in advance.

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Step 2. Remember Image
Men
Conservative, dark blue, gray
Suit
White, pale blue, button-down, fits
Shirt
Conservative, matches suit
Tie
Calf-length, matches suit
Socks
Polished, laced, or slip-on in black or brown
Shoes
Watch, jewelry Conservative watch, no jewelry except ring
Hair
Neatly styled
Grooming
Nails clean and trimmed, no cologne
Briefcase
Good quality attaché case or portfolio
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Step 2. Remember Image
Women
Conservative, dark, at or below knee
Suit
Simple, not tight or low-cut
Blouse
Beige, tan, or neutral hose
Stockings
Polished, dark, two-inch or less closed heels
Shoes
Conservative watch, small earrings
Watch, jewelry
Simple and becoming style, clean and neat
Hair
No heavy makeup, no perfume,
Grooming
clear nail polish
Briefcase
Good quality attaché case or portfolio
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Step 3. Rehearse
Rehearse an interview on a tape
recorder or on video tape and with one
of your networking contacts.
Critique yourself and seek feedback.
continued
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