Nation’s Federal Bank has had a high rate of employee turnover in the past years that has led to a high level of customer dissatisfaction. If a defect is defined as “any employee who leaves the company in less than a year. The initial data analysis revealed that turnover was highest among the young employees (under 30). Some reasons suspected that the young employees might leave include: 1) Low pay scales; 2) Uncompetitive benefits;3) Lack of training; 4) Poor job satisfaction; 5) Stressful work environment; 6) Difficulty in hiring appropriate people; 7) Increase in competition for good employees; and 8) Lack of opportunities for advancement.
- a. Create an interrelationship diagraph to help them interpret the problem.
- b. Define how an interrelationship diagraph works and how it is to be interpreted.
- c. Interpret the diagraph. Which issues are the most relevant?
