human relationship and development

1. A general principle of etiquette in the workplace is to:

2. 		be considerate of the feelings of work associates.
   		look sharp at every available opportunity.
   		criticize others gently.
   		smile and be positive even when in a down mood.

4. 4 points

Question 2

1. 
   
   Which one of the following is considered to be an important characteristic of an effective coach?

   		confrontational style
   		diplomacy and tact
   		competitiveness with team members
   		impatience

4 points

Question 3

1. 
   
   A point of etiquette to keep in mind when sending e-mail is that:

   		rules of etiquette do not apply to e mail.
   		the way in which you send a message tells something about you.
   		using line justification is a heavy insult.
   		salutations such as “Dear ________” are now regarded as poor etiquette.

4 points

Question 4

1. 
   
   It is important to take the initiative in helping others in the workplace because there is a natural tendency for most people to:

   		ask for more help than coworkers are willing to give.
   		be embarrassed or fearful of asking for help.
   		associate asking for help with getting ready to be fired.
   		regard receiving help as an entitlement.

4 points

Question 5

1. 
   
   A defining characteristic of the yes people type of difficult person is that he or she:

   		avoids promising to meet deadlines.
   		says yes to the boss, but no to coworkers.
   		says no to the boss, but yes to coworkers.
   		rarely delivers on promises.

4 points

Question 6

1. 
   
   As a trainer, you explain to Pamela that if she learns how to find relevant information on the Internet well, she will be eligible for promotion. You are making use of the learning principle called:

   		motivated interest.
   		concentration.
   		meaningfulness of material.
   		deal with trainee defensiveness.

4 points

Question 7

1. 
   
   The position taken in the human relations text is that organizational politics refers to gaining advantage by:

   		dirty tricks.
   		any means other than merit or luck.
   		the formal use of power.
   		hard work and good performance.

4 points

Question 8

1. 
   
   You can tell that Janis has good social intelligence because she:

   		understands that good relationships give her energy.
   		people can be manipulated when they are needy.
   		is only hostile toward people she perceives to be stupid.
   		being arrogant toward others helps them think more clearly.

4 points

Question 9

1. 
   
   A major characteristic of nurturing people is that they:

   		dislike most people.
   		are late bloomers in their career.
   		promote the growth of others.
   		conduct serious negotiations over lunch.

4 points

Question 10

1. 
   
   Which one of the following is the least effective mentoring behavior?

   		counseling with the protégé
   		being a role model for the protégé
   		helping the protégé “learn the ropes”
   		solving problems for the protégé

4 points

Question 11

1. 
   

   Visualize yourself in a full-time professional job working for a company that believed strongly in mentoring. Explain whether you would prefer a mentor for yourself, or be assigned a mentor by the company. What are some traits you would look for in a mentor?

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30 points

Question 12

1. 
   

   Etiquette training for people in high-level business positions is more popular than ever. How would you explain the popularity of such training in the recent era? Give examples.

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