QUESTION 1

  1. Scientific management practices allowed workers to define their own rights.

1 points

QUESTION 2

  1. Intrinsically motivated behavior is behavior that is performed to acquire material or social rewards or to avoid punishment.

1 points

QUESTION 3

  1. Craig, a manager at Carzone Ltd., is a very positive individual. He rarely exhibits negative emotions and moods and is always optimistic about himself and others. It can be said that Craig is high on negative affectivity.

1 points

QUESTION 4

  1. By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 5

  1. _____ reflects the distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 6

  1. Barbara, a school superintendent, hires an additional teacher whenever the student enrollment in a grade goes beyond 35. This can be classified as a(n) _____ decision.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 7

  1. The illusion of control causes managers to overestimate the odds of a favorable outcome and, consequently, to make inappropriate decisions.

1 points

QUESTION 8

  1. Which of the following revelations from different research studies came to be known as the Hawthorne effect?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 9

  1. The process of comparing one company’s performance on specific dimensions with the performance of other high performing organizations is called benchmarking.

1 points

QUESTION 10

  1. During the input stage, managers use __________ control procedures to anticipate problems before they occur.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 11

  1. The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 12

  1. The Scanlon plan motivated employees to propose and implement cost-cutting strategies because a percentage of the cost savings achieved during a specified time is distributed to the employees.

1 points

QUESTION 13

  1. A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 14

  1. Which of the following would an effective manager do?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 15

  1. Which of the following statements is consistent with the principles of scientific management?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 16

  1. Which of the following is an example of real-time information?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 17

  1. Web sites like Napster demonstrate that the pursuit of self-interest can lead to a collective disaster when one or more people start to profit from being unethical because this encourages other people to act in the same way. This exemplifies a situation known as the _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 18

  1. Control helps managers respond more effectively to customers.

1 points

QUESTION 19

  1. Typically ______-level goals and strategies require intermediate- and short-term plans.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 20

  1. What is the social-status effect?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 21

  1. The White House Guidelines on Religious Exercise say nothing about accommodating religious holidays.

1 points

QUESTION 22

  1. Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 23

  1. A way in which organizations can keep their hierarchy flat is by:
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 24

  1. Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization’s members to accomplish?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 25

  1. The first step in planning for an organization is:
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 26

  1. Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 27

  1. A manager who is organized and self-disciplined is _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 28

  1. Eileen, a college professor, has to pick a textbook for an upcoming course. She has just enough time to review a few books from the many choices available. She settles for one of the books, even though the best book might be a book that she hasn’t yet reviewed. What is this process called?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 29

  1. Powerful, user-friendly programs that are developed for a specific task or use are called _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 30

  1. _____ is a corporate-level strategy in which a company expands its business operations into a new industry that produces inputs for the company’s products.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 31

  1. First-line managers typically supervise middle managers.

1 points

QUESTION 32

  1. Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 33

  1. An organizational structure should be designed in such a way that employees don’t develop supportive job behaviors and attitudes.

1 points

QUESTION 34

  1. An organization’s hierarchy of authority refers to an organization’s _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 35

  1. Which of the following structures is the most flexible?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 36

  1. _____ refers to the chain of command extending from the top to the bottom of an organization
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 37

  1. National culture is the traditional system of relationships established between people and groups in a society.

1 points

QUESTION 38

  1. _____ is an example of an instrumental value.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 39

  1. Which of the following approaches is characterized with the highest degree of social responsibility?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 40

  1. Which of the following factors played an important role in speeding up globalization?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 41

  1. In _____, managers evaluate how well the organization is accomplishing its goals.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 42

  1. A standing plan that acts as a general guide to action that applies to the employees of an organization is called a _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 43

  1. A cross-functional team is a group of managers brought together from different departments to perform organizational tasks.

1 points

QUESTION 44

  1. _____ is the tendency to be highly critical of oneself and of others.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 45

  1. _____ are thoughts and feelings that tell people what is right or wrong.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 46

  1. Which of the following is an example of a nonprogrammed task or decision?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 47

  1. Increasing the number of different tasks in a given job by changing the division of labor is known as _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 48

  1. In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 49

  1. A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 50

  1. The serving staff of Applebee’s Applepies can give customers free dessert if they are dissatisfied with their dine-in experience without having to check with their supervisor first. This is an example of _____.
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 51

  1. Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake’s manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?
    A.
    B.
    C.
    D.
    E.

1 points

QUESTION 52

  1. Inflation is an example of a(n) _____ force in an organization’s environment.
    A.
    B.
    C.
    D.
    E.