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A
________ uses ratings of unsatisfactory,
average, above average, and outstanding to evaluate either work quality or
personal traits.
Select one:
a.
performance rating method
b. essay
appraisal method
c. critical
incident appraisal method
d. graphic rating scale
Question2
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Keith is a
manager in a large manufacturing firm that is in the middle of an organizing
drive before the representation certification vote. All of the following
activities are legal for him to do to resist the unionization effort EXCEPT:
Select one:
a. Ask employees their opinions about the union
and current management.
c. Listen to
employees who tell him about union activities.
d. Ban union
related activities during working hours while workers are on the floor.
Question3
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Having too
many __________ is distracting rather than performance enabling.
Select one:
a. goals
b. coworkers
c. managers
d. ideas
Question4
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In a
workgroup, a completely competent performer is working with a number of peers
who are outstanding. If the competent employee receives lower-than-deserved
ratings because of the outstanding colleagues, then which rater error has
occurred?
Select one:
a. Contrast
b.
Distributional error
c. Halo/horns
d. Similar to
me
Question5
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Bringing a
problem to the employee’s attention before it becomes serious enough to warrant
placing a written warning in the employee’s file is called __________.
Select one:
a. counseling
b. a written
warning
c. suspension
without pay
d.
termination
Question6
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_____ refers
to the relative pay of different jobs and how much they are paid.
Select one:
a. Equity
structure
b. Pay structure
c. Task
structure
d. Job
structure
Question7
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__________ is
compensation received in the form of salary, wages, commissions, stock options,
or bonuses.
Select one:
a. Direct financial compensation
b. Benefits
c. Incentive
pay
d. Indirect
financial compensation
Question8
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Which of the
following is not an example of a protected activity under the NLRA?
Select one:
c. Refraining
from activity on behalf of the union
d. Advance notice by employers of plant
shutdowns
Question9
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What type of
union security arrangement requires a person to join the union within a certain
amount of time after being hired?
Select one:
a. Agency
shop
b.
Maintenance of membership
c. Open shop
d. Union shop
Question10
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An
organization links pay increases to ratings on performance appraisals. This
type of incentive system is referred to as:
Select one:
a.
commission.
b. Scanlon
plan.
c. merit pay.
d. gain
sharing.
e. profit
sharing
Question11
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A corrective
step where a completed form specifying the problem’s history, the employee’s
explanation, and the company’s expectations for change along with the
consequences for not improving in a specified period of time is given to the
employee and placed in the employee’s file is called __________.
Select one:
a. counseling
b. a written warning
c. suspension
without pay
d.
termination
Question12
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Diane had
been Frank’s secretary for 35 years. Frank fired Diane last month because
he could hire a younger, entry-level secretary for about half the money he paid
Diane. What type of wrongful discharge suit could Diane file?
Select one:
a.
Contractual relationship.
b. Breach of
good faith.
c. Statutory (legal) considerations.
d. Implied
employment contract
Question13
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Performance
feedback from the employee’s supervisor as well as others who are familiar with
an employee’s job performance is called a __________.
Select one:
a. multi-source assessment
b. task
acquaintance
c. upward
review
d.
performance information
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__________
typically reflects the size and scope of an employee’s responsibilities.
Select one:
a. Incentive
pay
b. Base pay
c. Severance
pay
d. Benefits
Question15
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__________specify
what level of results will be considered acceptable.
Select one:
a. Goals
b. Objectives
c. Standards
d. Results
Question16
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An employee
refuses an employer’s request to falsify the contents of a report to the EEOC.
The employer subsequently discharges the worker for “not following
orders.” In a wrongful discharge suit, the employee is likely to use which
of the following exceptions to the at-will-employment doctrine?
Select one:
a. Implied
contract
b. Public policy
c. breach of
good faith
d.
contractual relationship
Question17
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_____ is
defined as “reasonable justification for taking employment-related
actions.”
Select one:
a.
Constructive discharge
b. Just cause
c. Due
process
d. Procedural
justice
Question18
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Typically
this type of corrective step lasts less than a week, usually one to three days.
Select one:
a. Counseling
b. Written
warning
c. Suspension without pay
d.
Termination
Question19
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__________ is
the array of pay rates for different work or skills within a single
organization
Select one:
a. Variable
pay
b. Fixed pay
c. Pay mix
d. Pay structure
Question20
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Which of the
following incentives has a long-term focus?
Select one:
a.
Commissions
b. Group
bonuses
c. Merit pay
d. Stock options
e. Piece
rates
Question21
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The bestperformance
management process takes place__________.
Select one:
a. once a
year
b. twice a
year
c. throughout the year
d. only for
discipline
Question22
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The NLRA
specifically excludes all but one of the following from its coverage of
bargaining units. Name the exception.
Select one:
b. An
individual employed by a federal, state, or local government
c. An individual employed by a private-sector
firm with fewer than 20 full-time employees
d. An
individual employed as an independent contractor
Question23
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Outside
intervention in negotiation in which an arbitrator (or arbitration board)
intervenes in the actual writing or setting of contract terms is:
Select one:
a.
final-offer arbitration.
b. interest
arbitration.
c. rights arbitration.
Question24
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Bill, an accountant,
is amazed at his 2% salary increase. Bill had the lowest error rating and
the quickest completion times in the division. When Bill learned that Ed,
another accountant who was slow and careless in his work also received 2%, he
went to HR. Bill was told that their manager had turned in average
ratings for both of them, in fact for the whole department, and that 2% was the
average raise that year for all employees. Whatperformance
appraisal rating error is evident?
Select one:
a. Leniency
error
b. Halo error
c. Similarity
error
d. Central tendency
Question25
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A set of
behavioral statements relating to qualities important for performance is called
a __________ scale.
Select one:
a. graphic
rating
b. behaviorally anchored rating
c. behavioral
observation
d.
forced-choice rating
Question26
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__________
include(s) all the tangible and financially valued rewards that are not
included in direct compensation, including free meals, vacation time, and
health insurance.
Select one:
a. Direct
financial compensation
b. Benefits
c. Incentive
pay
d. Indirect financial compensation
Question27
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__________ is
typically reviewed annually in light of an individual’s performance and
experience, competitive trends, and the geographic location of the job.
Select one:
a. Incentive
pay
b. Base pay
c. Severance
pay
Question28
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On average,
at least 30 percent of the total compensation provided to an employee comprises
of:
Select one:
a.
performance linked incentives.
b. share in
company profits.
c. benefits.
d. house
rents.
e.
transportation allowances.
Question29
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Which of the
following is not a purpose ofperformance
management systems?
Select one:
a. Administrative
b.
Developmental
c. Investigative
d. Strategic
Question30
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______ makes
mandatory union membership illegal.
Select one:
a. union
shops
b. agency
shops
c.
maintenance of membership
d. right-to-work laws
Question31
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__________
plans typically cover one year but can be done for any appropriate time period.
Select one:
a.
Maintenance
b.
Preservation
c. Performance Improvement
d. Corrective
Question32
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Which piece
of legislation focuses on the internal affairs of unions and their leaders?
Select one:
a. The Wagner
Act of 1935
b. The
Taft-Harley Act of 1947
c. The Landrum-Griffin Act of 1959
d. The Civil
Service Reform Act of 1978
Question33
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In employment
settings, _____ is the means used for individuals to explain and defend their
actions against charges or discipline.
Select one:
a.
progressive discipline
b. due process
c. legal
constraints
d. just cause
Question34
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In what type
of system are annual goals established and passed down through the
organization?
Select one:
a.
Productivity measurement and evaluation system
b. Management by objectives
c. Assessment
centers
d.
Organizational behavior modification
Question35
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_____ uses a
neutral third party to render a decision.
Select one:
b. Peer
review
c. The
ombudsman
d. Arbitration
Question36
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Under the
doctrine of employment-at-will, who may sever the employment relationship?
Select one:
a. The
employer only
b. The
employee only
c. The employer or the employee
d. The
Department of Labor
Question37
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__________
refers to everything an employee perceives to be of value that results from the
employment relationship.
Select one:
a. Incentive
pay
b. Base pay
c. Severance
pay
d. Total rewards
Question38
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__________
is/are the largest element of base compensation.
Select one:
a. Direct financial compensation
c. Incentive
pay
d. Indirect
financial compensation
Question39
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Sam, a
typesetter, tried to organize a union in his nonunion printing shop. A
year and a half ago a vote rejected unionization. Now he has secured
authorization cards signed by 100 of the 200 workers. What else does he
need to do before having another union election?
Select one:
b. Petition NLRB for an election.
d. Apply to
the national printing union for recognition.
Question40
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Pam is
working on this year’s performance goals for her team. She should make the
goals challenging and __________.
Select one:
a. legal
b. fine
c. specific
d. regulated
Question41
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Keith is a
manager in a large manufacturing firm in which enough employees have signed
authorization cards to have petition for a representation certification
election. Which of the following activities is legal for him to do to
resist unionization during this organizing drive?
Select one:
b. Tell
employees that the company will have to move jobs to another country if the
union is elected.
d. Promise better working conditions if the
union vote is defeated.
Question42
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__________ holds
employers responsible for providing a safe workplace.
Select one:
a. OSHA
b. FMLA
c. ERG
d. EEOC
Question43
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Jerome’s boss
says to him, “Thanks for such a great presentation! You’ll always have a job
with us.” Two months later, Jerome is fired without reason. Jerome may be able
to file a wrongful termination suit based on which of the following exemptions
to employment-at-will?
Select one:
a. Public
policy violation
b.
Contractual relationship
c. Implied contract
d. Statutory
considerations
Question44
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Which piece
of legislation gave employees the right to form unions and collectively
bargain?
Select one:
a. The NationalLabor Relations Act of 1935
b. The Taft-Hartley
Act of 1947
c. The
Landrum-Griffin Act of 1959
d. The Civil
Service Reform Act of 1978
Question45
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_____ is
defined as “reasonable justification for taking employment-related
actions.”
Select one:
a.
Constructive discharge
b. Just cause
c. Due
process
d. Procedural
justice
Question46
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Sam is a
night watchman for a small computer manufacturer. He is working his way
through college and usually either sleeps or does his homework during his
shift. His supervisor told him that homework was permissible, as long as
he scanned the monitors every 10 minutes and walked the building every
hour. Sleeping, however, is grounds for dismissal. Sam has been
written up two times for sleeping during his work shift. After the last
time, he was told there would be no more chances. Last week, $1 million
worth of equipment vanished from inventory. When the thieves were caught, they
mentioned the sleeping night watchman. Sam’s boss fired him immediately,
yelling at him that he was a no good lazy bum. What was wrong with the
boss’ actions?
Select one:
a. The boss should not have made personal
comments.
b. Sam should
have been warned a third time.
c. Sam should
be transferred to a less responsible job.
d. The boss
should have inquired about extenuating circumstances in the offense.
Question47
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Which rater
error is made when one judges those who are comparable to him/her in the immediate
work group higher than those who are not?
