Question 1.1. In persuading her employees to adopt a new management process, Johanna frequently talks about the impact that the process will have on customers, telling stories that elicit follower feelings of caring and empathy. Johanna is focusing on which stage of the persuasion process? (Points : 1)
Establishing credibility
Building goals from a common frame
Presenting a compelling vision
Connecting emotionally
Question 2.2. Jeff recognizes that his predecessor caused mistrust and miscommunication among employees. As a result, he wants to invest significant time and money into training employees to communicate in a way to reverse the feelings of mistrust and miscommunication. Which of the following communication models should Jeff emphasize in employee training? (Points : 1)
Organizations as dialogues
Transactional process
Strategic control
Balance of creativity and constraint
Question 3.3. Which of the following statements is TRUE regarding the relationship between diversity and organizational outcomes? (Points : 1)
Emphasizing diversity keeps companies from facing legal problems but has very little additional impact on the organization’s bottom line.
Emphasizing the value of diversity often results in higher turnover for organizations.
Diversity has very little impact on a company’s ability to recruit and retain employees.
Having women on corporate boards is related to higher return on investment for the organization.
Question 4.4. Sara is able to move comfortably between cultures, shifting her own behavior to fit the local norms and expectations. Which of the following best describes Sara? (Points : 1)
The cognitive component of cultural intelligence
The cognitive component of cultural sensitivity
The physical component of emotional intelligence
The physical component of cultural intelligence
Question 5.5. Jennifer hails from a military background and values efficiency, routine, and hierarchy based on rank. Jennifer would likely function best in which of the following cultures? (Points : 1)
Adaptive
Bureaucratic
Clan
Achievement
Question 6.6. Which of the following statements is NOT a common attribution for the shifting nature of demographics in the American workforce? (Points : 1)
The white portion of the working-age population is declining.
The working-age population is getting younger.
The ethnic-minority portion of the workforce is expanding.
More women are entering the workplace.
Question 7.7. Which of the following is NOT a communication recommendation for someone whose introversion makes communication difficult? (Points : 1)
Develop awareness and a plan to deal with the apprehension.
Practice techniques like relaxation and deep breathing.
Ask for support from people and friends.
Behaviors associated with introversion will be impossible to overcome.
Question 8.8. Bill is very deliberate in his communications, making sure that he has all of the details before making a decision. He keeps his emotions stable and is described as a great listener. Which of the following DISC personality styles best describes Bill? (Points : 1)
Dominant
Influential
Conscientious
Steady
Question 9.9. Employees at Urban Energy all personally know the company founder and president, Dave. Dave consistently checks in to make sure people have what they need and is willing to get his hands dirty when there is an important deadline to make. This is an example of which of the following ways that leaders shape culture? (Points : 1)
Story
Leader as cultural role model
Ceremony
Symbol
Question 10.10. Alan was recently promoted to CEO of an organization. He communicates very well when he needs to control, schedule, correct, and direct daily processes, but his employees consistently report that they are unsure of his vision and strategy. Alan needs training in which of the following areas? (Points : 1)
Tactical communications
Strategic communications
Transactional communications
Information communications
