UNIT 1
Discuss your definition of quality. How do you perceive the concept of quality in your workplace, school, or any other organization where you are currently a member.
UNIT 2
How are the Baldrige Principles evident in your workplace, school or other organization? Which ones are most prominent? Are there any that are missing?
UNIT 3
What do you think the impact of leadership on quality is? From your own experience can you describe a situation where leadership behavior had a positive impact on quality? How about a negative impact?
UNIT 4
Is your current organization managed by the stakeholder or stockholder approach? Is this appropriate? Would you make changes? Why or why not?
UNIT 5
Discuss your experience with measurements in your organization or business? Do you find some to be more or less useful than others? Do you know what the measurements are really used for? Do you wonder if any are actually useless?
Give some examples and discuss this with the rest of the class.
UNIT 6
#1
Do you feel your current organization values its employees? Why or why not? Does it really matter? Discuss these ideas in the context of the baldrige Principles and Core Values.
#2
Are you part of a learning organization? After reviewing the materials, have any of your ideas about learning changed?
UNIT 7
#1
Is there a focus on continuous improvement at your workplace (or another organization you may wish to discuss)? What makes you think this does or does not exist?
#2
Does your organization act in a socially responsible manner? What evidence do you have that it does or does not?
UNIT 8
Pick the one thing that’s made the greatest impression on you in the course and discuss this with the group. It could be something you learned or something you already knew but had a new twist or just something that surprised you.
